Subscription Pause Policy
Choose the affected meals
Use Pause Plan to select eligible dates and lunch, dinner or both. Submit the request and check the confirmation before relying on a changed schedule.
Cutoffs and charges
The cutoff shown in the app for the meal applies in Indian Standard Time. Meals successfully cancelled before that cutoff are not charged. A pause does not by itself promise to extend a plan’s end date; check the updated schedule and contact support about discrepancies.
Low balance and resuming
A wallet-funded subscription can pause when the balance cannot cover a meal. Recharge and check the next eligible delivery before assuming service has resumed. Previously cancelled or missed meals are not automatically delivered or charged retrospectively.
Help
For an incorrect charge, cancellation failure or resumption issue, contact support@zomeal.in or +91 6370648872. Refund rights for service failures are described in Refund & Cancellation.