Terms & Conditions
Who operates Zomeal
Zomeal is operated by Memobox Techno Lab Pvt Ltd, registered at Rairangpur, Mayurbhanj, Odisha – 757043, India. These terms cover our website, customer app and marketplace services. Contact support@zomeal.in or +91 6370648872.
Accounts and eligibility
Use an account only if you are at least 18 and can enter a binding contract. Supply accurate contact and delivery details, protect your OTP and report unauthorised access. Do not impersonate others or misuse payments, referrals or reviews.
Our marketplace role
Independent providers prepare, pack and deliver meals and are responsible for food safety, quality, accurate menus and delivery fulfilment. Zomeal facilitates discovery, subscriptions, payments and complaints. Provider responsibility does not exclude Zomeal’s own obligations under applicable law or your consumer rights.
Plans and payments
Review the provider, meal slots, weekly or monthly duration, start date, price, fees and delivery address before confirming. The checkout amount is not necessarily the full plan price: an advance, meal-wallet credit and amounts already consumed are different. Your transaction record and chosen payment arrangement determine how money is applied; the same meal must not be charged twice. A saved unpaid selection is not an active subscription.
Wallet-funded meals
For wallet-funded service, eligible delivered lunch and dinner are charged at the applicable package rates. A balance insufficient for a meal can pause service until recharge and resumption. A low-balance warning is not a charge. Check your current schedule after recharging. Account history records payments and adjustments; report discrepancies to support.
Changes, pauses and refunds
Use the app’s displayed cutoffs for meal changes and cancellations. Eligible cancelled meals are not charged. Missed delivery, wrong food and substantiated food or service problems qualify for correction or refund under our Refund & Cancellation Policy; preparation cutoffs do not remove those rights.
Content and reviews
Submit genuine reviews and photos that you have permission to share. Do not upload unlawful, misleading or private information about others. You permit Zomeal to display submitted content for the service. We may moderate abuse but a negative review alone is not grounds to deny a refund.
Suspension, changes and disputes
We may restrict unsafe, fraudulent or unlawful use, with an explanation and review route where practicable. Restriction does not forfeit valid refunds. Material policy changes will be communicated through the service and will not retroactively remove accrued rights. Indian law applies; you retain access to competent consumer forums and other remedies. Contact the Zomeal Grievance Team first if you need help.