Provider Terms & Food Safety
Provider responsibilities
Providers independently prepare, package and deliver the meals they accept through Zomeal. Maintain accurate business, menu, dietary, ingredient, price, capacity, delivery and contact information. Only serve approved areas and submit customer-facing changes for approval where required.
FSSAI is mandatory
Maintain the valid FSSAI registration or licence applicable to your food business and premises, supply authentic details and renew before expiry. Do not supply food without required authorisation. Inform Zomeal immediately of expiry, suspension or a safety concern. These requirements do not substitute for Zomeal’s own regulatory obligations.
Food safety and truthful content
Follow applicable hygiene, storage, temperature, packaging and food-safety rules. Provide accurate dietary and allergen information; never promise allergen-free food unless you can support that claim. Use genuine authorised photos; illustrations must not be passed off as actual meal photographs. Notify affected customers and Zomeal promptly of a suspected unsafe batch.
Delivery and customer issues
Arrange responsible delivery personnel and fulfil confirmed meals. Keep allocation and contact details accurate. Report disruptions promptly and cooperate with complaints and refund investigations. Customers must not bear charges for missed deliveries, wrong food or substantiated service failures. Never mark an undelivered meal as delivered.
Commercial terms
Your approved commercial agreement and displayed settlement records govern pricing, commission, advances and payouts. This policy does not invent a new commission rate. Review discrepancies with support and do not collect a duplicate payment for a meal already paid through Zomeal.
Customer data
Use customer details only for fulfilment and legitimate service support. Limit access to authorised staff and delivery personnel. Do not sell customer data or use it for unrelated marketing. Protect records and report suspected misuse promptly.
Stopping service and enforcement
Give prompt notice of planned service changes and coordinate affected meals, refunds and outstanding settlements. Zomeal may restrict unsafe, unlicensed, fraudulent or misleading listings. You may contact the grievance team for review; earned lawful settlements and customer refund rights remain subject to reconciliation and applicable law.
Contact and scope
These provider terms supplement your commercial agreement and Zomeal’s Terms, Privacy and Refund policies. Contact Memobox Techno Lab Pvt Ltd, Zomeal Grievance Team, support@zomeal.in, +91 6370648872, Rairangpur, Mayurbhanj, Odisha – 757043.